WEBVTT Kind: captions Language: en 00:00:00.000 --> 00:00:00.800 Hi there. 00:00:00.800 --> 00:00:04.004 I drive a 2022 Hyundai Ioniq 5, which you 00:00:04.004 --> 00:00:07.474 very well may already know because I've been something of a booster for the car. 00:00:07.941 --> 00:00:11.111 I was one of the first people in my area to get one, likely 00:00:11.111 --> 00:00:14.781 because I put a deposit down for one the moment I heard about it. 00:00:15.115 --> 00:00:17.183 The styling is very much my jam. 00:00:17.550 --> 00:00:19.619 I've been a fan of Hyundai and Kia for a while. 00:00:19.619 --> 00:00:21.821 It seems like they're doing some really innovative stuff. 00:00:22.188 --> 00:00:25.025 The 800 volt battery architecture and incredibly fast 00:00:25.025 --> 00:00:27.861 DC fast charging means it's a pretty futureproof car, 00:00:28.094 --> 00:00:31.731 and it's the class of vehicle I wanted, so it was kind of a no brainer. 00:00:32.132 --> 00:00:34.868 And over the last three and a half years, 00:00:34.868 --> 00:00:37.270 I have had a lovely ownership experience 00:00:37.270 --> 00:00:40.006 and virtually nothing has gone wrong with the car. 00:00:40.106 --> 00:00:42.242 Literally nothing has gone wrong with the car 00:00:42.242 --> 00:00:45.145 except its original 12 volt battery failed. 00:00:45.745 --> 00:00:47.747 Over January I replaced it. 00:00:47.981 --> 00:00:51.484 This did mean I had to jump the car with a jump pack a couple of times. 00:00:51.718 --> 00:00:55.622 To me, that's no big deal because I keep a jump pack and I know how to do that. 00:00:55.622 --> 00:00:59.092 But I understand other people might be, uh, more troubled 00:00:59.092 --> 00:01:01.094 when they go out to their car and it's dead. 00:01:01.561 --> 00:01:03.563 So I'm just going to lay my cards 00:01:03.563 --> 00:01:05.899 on the line that to me, that's not a big deal. 00:01:05.899 --> 00:01:07.801 But to other people, it might be. 00:01:07.801 --> 00:01:09.035 But literally, that's 00:01:09.035 --> 00:01:13.106 the only thing that has happened to the car in the time that I've owned it 00:01:13.473 --> 00:01:17.877 That is until two months ago, when the letters ICCU 00:01:17.877 --> 00:01:19.879 reared their ugly head. 00:01:20.313 --> 00:01:22.482 If you've done any research into these cars, 00:01:22.482 --> 00:01:26.519 you may already know about the ICCU and how problematic this little bugger has been, 00:01:26.986 --> 00:01:29.956 but I haven't wanted to make any sort of video on it 00:01:29.956 --> 00:01:33.693 because I didn't really understand how prevalent this is. 00:01:33.993 --> 00:01:37.864 And Hyundai and Kia have claimed that it's only affecting 1% of cars. 00:01:38.198 --> 00:01:41.301 And, I didn't have any reason to not believe that. 00:01:42.168 --> 00:01:44.637 Well, now I have reason to not believe that. 00:01:44.637 --> 00:01:47.674 And before you think, oh, that's rich, you didn't care until this happened to you - 00:01:47.974 --> 00:01:49.709 Oh, wait, there's more. 00:01:49.709 --> 00:01:53.179 My brother has a 2023 Hyundai Ioniq 6, 00:01:53.179 --> 00:01:57.851 and about a week after this happened to my car, it happened to his car. 00:01:58.051 --> 00:02:02.222 And both of us had the software updates that Hyundai has trying to be 00:02:02.755 --> 00:02:05.425 patching to hopefully make this problem not happen. 00:02:06.059 --> 00:02:08.261 Actually, for me, the timing was fairly suspicious 00:02:08.261 --> 00:02:11.164 because I had the update like a month before this occurred. 00:02:11.798 --> 00:02:13.166 That's probably just a fluke. 00:02:13.166 --> 00:02:17.137 But anyway, Hyundai's response to this has been really, really bad. 00:02:17.137 --> 00:02:19.139 They're bungling this in all sorts of ways. 00:02:19.305 --> 00:02:21.774 And Hyundai, you really need to get on top of this 00:02:21.774 --> 00:02:24.244 before you have influencers talking about their bad exp - 00:02:24.377 --> 00:02:26.346 Oh wait, too late for that! 00:02:26.346 --> 00:02:31.050 But I'll tell you what, if you get manual battery preconditioning added 00:02:31.251 --> 00:02:34.287 for those of us that have 2024 and older Ioniq models, 00:02:35.255 --> 00:02:37.724 I'll make a video right away thanking you for that 00:02:37.724 --> 00:02:40.560 and explaining how awesome it is that you've listened to your customers. 00:02:41.127 --> 00:02:43.396 So that's my little ultimatum here for you. 00:02:43.696 --> 00:02:45.398 I don't know if you call in an ultimatum, 00:02:45.398 --> 00:02:48.268 but I'll be nice to you again once you do that. 00:02:48.501 --> 00:02:51.371 But for right now, I'm letting everybody know about 00:02:52.172 --> 00:02:56.242 just how badly you are handling this cuz it's bad. 00:02:56.643 --> 00:02:59.179 Let me tell you what I think Hyundai needs to do. 00:03:00.180 --> 00:03:02.582 The real problem is there's a parts shortage, 00:03:02.815 --> 00:03:04.717 replacement parts are back ordered 00:03:04.717 --> 00:03:07.554 and that meant I didn't have my car for a little over a month. 00:03:08.021 --> 00:03:10.857 Now. In fairness, my dealer gave me a loaner. 00:03:10.857 --> 00:03:13.126 But we'll talk about what happened to my brother because. 00:03:13.293 --> 00:03:13.960 eeh! 00:03:13.960 --> 00:03:17.764 But so my experience wasn't all that bad, but still, 00:03:18.097 --> 00:03:20.366 I was without my car for over a month, 00:03:20.366 --> 00:03:23.203 and my loaner was an Elantra, which fine, 00:03:23.636 --> 00:03:25.638 but it's not electric, so, you know, 00:03:25.672 --> 00:03:29.042 couldn't use my charging station or cheap fuel. 00:03:30.009 --> 00:03:31.811 Yeah, bit of a bummer. 00:03:31.811 --> 00:03:34.414 Anyway, I'm going to talk about that. 00:03:34.414 --> 00:03:38.651 But what's really annoying is Hyundai and Kia are making these cars still. 00:03:38.952 --> 00:03:43.623 Their factories are churning them out real fast, which means these parts 00:03:43.890 --> 00:03:46.159 are being produced in numbers, 00:03:47.193 --> 00:03:49.262 but they're building them into new cars 00:03:49.262 --> 00:03:51.598 rather than slowing production at the plants 00:03:51.598 --> 00:03:54.133 to take care of all the dead cars that are at dealers. 00:03:55.201 --> 00:03:58.771 I know that capitalism means Hyundai is not going to slow production, 00:03:59.072 --> 00:04:01.241 but come on guys! 00:04:01.241 --> 00:04:04.444 So let's back up to when the incident occurred. 00:04:04.444 --> 00:04:07.113 And I'm going to explain when this happened to me, 00:04:07.113 --> 00:04:09.215 because it was surprisingly similar 00:04:09.215 --> 00:04:11.317 circumstances between my brother and myself. 00:04:11.618 --> 00:04:14.687 And that might be helpful information for either engineers at Hyundai 00:04:14.687 --> 00:04:16.689 or just other people who have these cars. 00:04:16.956 --> 00:04:20.093 And I'll also explain what the part actually is and why 00:04:20.260 --> 00:04:22.428 if it weren't for the parts shortage, I wouldn't 00:04:22.428 --> 00:04:24.430 consider this that big of a deal. 00:04:24.631 --> 00:04:28.101 So the ICCU, it stands for Integrated Charging Control Unit 00:04:28.101 --> 00:04:30.503 and it's a module that sits underneath the backseat. 00:04:30.637 --> 00:04:32.805 And it's a pretty impressive piece of engineering. 00:04:33.072 --> 00:04:36.242 This one part handles the DC to DC conversion, 00:04:36.242 --> 00:04:38.578 so it takes the high voltage battery pack 00:04:38.578 --> 00:04:42.448 or the traction battery pack voltage, which is near 800V 00:04:42.448 --> 00:04:46.252 and converts it down to the 14 ish to charge the 12 volt battery. 00:04:46.819 --> 00:04:50.056 It also does the inversion for the vehicle to load function, 00:04:50.523 --> 00:04:52.992 and it is also the onboard battery charger, 00:04:52.992 --> 00:04:55.528 so it basically handles electricity. 00:04:55.928 --> 00:04:57.930 This one thing handles it all. 00:04:58.164 --> 00:05:01.000 And what's happening is 00:05:01.901 --> 00:05:03.403 it seems to be from what I've heard, 00:05:03.403 --> 00:05:06.706 there is a MOSFET, a type of transistor inside of there 00:05:06.939 --> 00:05:08.975 that will short out 00:05:09.108 --> 00:05:11.644 when a voltage spike occurs 00:05:11.644 --> 00:05:14.013 or something, I don't know, but when it shorts out 00:05:14.213 --> 00:05:16.883 it blows the pyrotechnic fuse inside the unit 00:05:17.183 --> 00:05:20.853 and then your car will be disabled because effectively 00:05:21.154 --> 00:05:24.757 the equivalent to this thing for an internal combustion engine car is the alternator. 00:05:25.191 --> 00:05:29.429 And so when it fails, the car can no longer charge the 12 volt battery. 00:05:29.595 --> 00:05:32.465 And because all the computer systems run off of the 12 volt battery, 00:05:32.765 --> 00:05:36.002 it gives you a warning right away that you need to pull over 00:05:36.169 --> 00:05:38.504 and your car is going to die soon. 00:05:38.905 --> 00:05:42.041 So it's a major failure when it happens. 00:05:42.041 --> 00:05:44.043 I want to be clear it disables the car, 00:05:44.177 --> 00:05:46.346 but if the part were at the dealer, 00:05:46.346 --> 00:05:48.581 this would be a 3 or 4 hour fix. So 00:05:49.716 --> 00:05:50.950 it wouldn't be that 00:05:50.950 --> 00:05:54.520 terrible of an experience if parts were available. 00:05:54.520 --> 00:05:57.924 But parts are not available because they're very backordered 00:05:58.191 --> 00:06:01.728 and Hyundai is not being forthcoming on why that is. 00:06:01.894 --> 00:06:04.664 The most up to date information you can get is from Reddit, 00:06:04.864 --> 00:06:07.200 which is ridonkulous. So... 00:06:08.534 --> 00:06:09.469 strike one. 00:06:09.469 --> 00:06:13.940 But, what happened was and I was away from home when this happened, 00:06:13.940 --> 00:06:16.476 which was annoying, but turned out to be fortuitous 00:06:16.476 --> 00:06:18.444 because of the loaner situation. 00:06:18.978 --> 00:06:20.980 I was backing down a driveway. 00:06:21.013 --> 00:06:23.416 Actually, I had just been charging the car. 00:06:23.416 --> 00:06:26.152 Sorry, I wasn't just charging the car. It was charging overnight. 00:06:26.152 --> 00:06:29.021 I was staying away from home, but it was at 79% 00:06:29.188 --> 00:06:31.190 And I was backing down a driveway. 00:06:32.458 --> 00:06:37.196 I believe just before I shifted into drive, 00:06:37.363 --> 00:06:40.233 I heard the pop of the pyrotechnic fuse. 00:06:40.600 --> 00:06:44.070 For the - just so people know, I've heard it's very loud. 00:06:44.070 --> 00:06:44.837 It's not that loud. 00:06:44.837 --> 00:06:47.540 I honestly thought something just shifted in the cargo area. 00:06:47.774 --> 00:06:51.010 It wasn't until a second or two later that it went DAHDAHDAHDAHDAHDA 00:06:51.010 --> 00:06:53.646 and all, you know, the car starts freaking out and I realize, oh, 00:06:54.280 --> 00:06:55.848 that's what that was. 00:06:55.848 --> 00:07:00.553 So in a way, it happened in the best possible circumstances for me. 00:07:00.553 --> 00:07:03.523 I wasn't on the road... because it just happened 00:07:03.523 --> 00:07:06.659 I just pulled up the driveway and called Hyundai roadside assistance, 00:07:06.659 --> 00:07:10.229 and they sent a tow truck right away, which took the car to a dealer. 00:07:10.930 --> 00:07:13.199 That part of the experience went fine 00:07:13.199 --> 00:07:16.636 and thankfully I have no issues to ... 00:07:16.936 --> 00:07:19.005 Nothing bad to say about Hyundai roadside assistance 00:07:19.272 --> 00:07:22.208 and I was not charged for any of this, so that's good. 00:07:23.176 --> 00:07:28.514 But the same, basically the same thing happened for my brother. 00:07:28.514 --> 00:07:32.285 He had just turned on the car, and either - he doesn't remember 00:07:32.285 --> 00:07:35.922 if he was in reverse or if he was about to shift into reverse. 00:07:35.922 --> 00:07:39.492 But both of us had this happen right after turning on the car. 00:07:40.226 --> 00:07:42.061 And I don't remember 00:07:42.061 --> 00:07:44.197 if he had charged his car the night before or not. 00:07:44.197 --> 00:07:45.465 So. Sorry. 00:07:45.465 --> 00:07:47.733 If I find out, I'll pin a comment. 00:07:49.235 --> 00:07:53.539 And so when when the failure occurs, your car is going to be disabled 00:07:53.539 --> 00:07:56.275 until it gets the replacement part. 00:07:57.143 --> 00:07:59.312 Now, Hyundai has been trying 00:07:59.312 --> 00:08:01.781 to issue software updates to fix this problem. 00:08:02.448 --> 00:08:03.883 I should have known that's not going to work 00:08:03.883 --> 00:08:06.085 because, you know, my mom and dad have a Chevy Bolt, 00:08:06.085 --> 00:08:08.855 and they tried so hard to get software updates 00:08:08.855 --> 00:08:12.425 to magically fix the physical defect in the battery pack before they realized, 00:08:13.493 --> 00:08:16.729 yeah, you can't have software fix a physical defect, 00:08:16.996 --> 00:08:20.266 which is probably what's going on in the case of the the modules. 00:08:20.566 --> 00:08:25.104 Likely there's a quality control issue in somewhere in the supply 00:08:25.104 --> 00:08:28.841 chain, and Hyundai and Kia are just not being forthcoming about it. 00:08:29.075 --> 00:08:33.646 I don't know, that's all speculation, but the important thing is 00:08:34.380 --> 00:08:35.882 it happened. 00:08:35.882 --> 00:08:37.416 So now I'm going to talk about the Hyundai 00:08:37.416 --> 00:08:40.987 customer care experience and how crap it is. 00:08:41.654 --> 00:08:46.392 Now, I want to be clear, I had no problems with my customer care agents. 00:08:46.392 --> 00:08:49.228 Everyone I either spoke to over the phone or wrote 00:08:49.495 --> 00:08:54.233 via email correspondence was lovely, but they can't do anything. 00:08:54.800 --> 00:08:57.470 And I don't know if that's because the people 00:08:57.470 --> 00:09:00.039 I was talking to weren't trying though I suspect it's just 00:09:00.206 --> 00:09:02.975 Hyundai doesn't have any systems in place which helped this happen. 00:09:03.242 --> 00:09:05.211 The reason I say that is because 00:09:05.211 --> 00:09:07.613 here's how I found out my car was fixed: 00:09:08.381 --> 00:09:11.918 I called the dealer because the loaner they gave me; the paperwork 00:09:11.918 --> 00:09:14.020 I had indicated I needed to renew it. 00:09:14.253 --> 00:09:17.523 So I said, hey, I think I need to renew the loaner. 00:09:17.523 --> 00:09:21.427 What do I need to do that and they said, oh, your car is fixed. 00:09:21.427 --> 00:09:22.929 You can come pick it up any time. 00:09:22.929 --> 00:09:24.931 We were about to call you, 00:09:24.964 --> 00:09:27.099 they made it sound like it had been fixed for a couple of days. 00:09:27.099 --> 00:09:28.367 I'm not going to litigate that. 00:09:28.367 --> 00:09:30.636 The important thing is my customer care 00:09:30.636 --> 00:09:32.872 rep had no idea that the car was fixed, 00:09:33.172 --> 00:09:35.575 and it gets even funnier because about five days later, 00:09:35.575 --> 00:09:37.577 I got an email from her saying, 00:09:37.877 --> 00:09:40.212 we are still waiting on an ETA for the part. 00:09:40.212 --> 00:09:42.548 I'll give you an update as soon as possible. So 00:09:43.482 --> 00:09:45.651 the case manager, the case number, 00:09:46.319 --> 00:09:49.455 the dealer apparently does not do anything 00:09:49.555 --> 00:09:51.958 with the customer care cases. 00:09:52.658 --> 00:09:54.393 It's mind numbing 00:09:54.393 --> 00:09:58.431 and you can't talk to the customer care people aren't, like, 00:09:58.731 --> 00:10:02.068 trying to figure out for you, you know, where is a part. 00:10:02.068 --> 00:10:03.536 How soon can we get a part there? 00:10:03.536 --> 00:10:06.038 They were waiting for an ETA from the dealer. 00:10:06.339 --> 00:10:09.175 Every time I would talk to them, they would say, I've called the dealer. 00:10:09.175 --> 00:10:10.242 They don't have an ETA yet. 00:10:10.242 --> 00:10:14.747 I'm like, why don't you have a way to contact 00:10:15.014 --> 00:10:19.919 whatever parts department within Hyundai sends these parts to dealers. 00:10:20.419 --> 00:10:22.822 And as you know, it's just maddening. 00:10:22.822 --> 00:10:26.726 So the customer care people, they just don't know what's going 00:10:26.726 --> 00:10:30.696 on, and it's really, really frustrating that they. 00:10:31.263 --> 00:10:35.301 It's just like, what systems are in place here 00:10:36.268 --> 00:10:38.004 to be on top of this? 00:10:38.004 --> 00:10:40.172 It's utter madness. 00:10:40.806 --> 00:10:42.708 And what gets even better. 00:10:42.708 --> 00:10:45.978 And this is why it's really “fortunate” that this happened to both me 00:10:45.978 --> 00:10:49.515 and my brother, because we get to talk about how stupid these systems are. 00:10:50.216 --> 00:10:53.052 My car failed a week prior. 00:10:54.854 --> 00:10:58.090 His car got fixed a week before mine did. 00:10:58.858 --> 00:11:00.793 Explain that! 00:11:00.793 --> 00:11:03.696 I think I can explain that - the customer care people 00:11:04.296 --> 00:11:07.867 literally do not have any sort of queue system 00:11:07.867 --> 00:11:10.670 going to make sure that the cars that have been broken 00:11:10.670 --> 00:11:12.672 the longest get their parts the soonest. 00:11:13.205 --> 00:11:15.841 I mean, I'm happy for my brother that he got his fixed first, 00:11:16.142 --> 00:11:18.744 and I had a better situation because I had a loaner. 00:11:20.646 --> 00:11:22.782 But again, maddening. 00:11:22.782 --> 00:11:25.117 This whole situation was just like 00:11:25.117 --> 00:11:26.118 [frustrated noises] 00:11:26.118 --> 00:11:27.553 Why is everything so broken? 00:11:27.553 --> 00:11:29.155 Why is the world so broken? 00:11:29.155 --> 00:11:32.124 I get really annoyed at customer service failures 00:11:32.124 --> 00:11:34.460 because I used to work in the hotel industry 00:11:34.660 --> 00:11:39.365 and it was my job to fix people's problems then and there. 00:11:39.799 --> 00:11:43.202 Like my job was to figure out how to fix things 00:11:43.903 --> 00:11:47.506 that might explain something about why I make the videos that I do. 00:11:48.040 --> 00:11:48.708 But anyway, 00:11:50.710 --> 00:11:52.545 it's just 00:11:52.545 --> 00:11:54.580 so frustrating that 00:11:54.580 --> 00:11:58.350 the world is so crap as far as how these systems work, 00:11:58.350 --> 00:12:02.722 and there really isn't any sort of ownership when there are problems anymore. 00:12:02.722 --> 00:12:04.824 It's just pass the... pass the thing 00:12:04.824 --> 00:12:06.225 on to the next person. 00:12:06.225 --> 00:12:08.561 It's really frustrating, but I want to, 00:12:08.761 --> 00:12:11.664 I need to talk about what happened to my brother 00:12:11.664 --> 00:12:13.866 because in his case, it's even dumber. 00:12:15.301 --> 00:12:17.136 I think I mentioned 00:12:17.136 --> 00:12:18.771 I was away from home when this happened to me, 00:12:18.771 --> 00:12:23.476 which ended up being fortuitous because I was not very close to the city of Chicago and the dealer 00:12:23.476 --> 00:12:27.246 that it was taken to was, I would call rural 00:12:27.747 --> 00:12:30.883 ex urban at best, and they had plenty of loaners to give. 00:12:31.317 --> 00:12:33.853 I know that my dealer that I normally go to, 00:12:34.153 --> 00:12:36.355 it's pulling teeth to get them to give you a loaner. 00:12:37.490 --> 00:12:39.625 And my brother, who lives near 00:12:39.625 --> 00:12:42.128 San Diego, couldn't get a loaner. 00:12:42.762 --> 00:12:45.765 Now Hyundai, when that happens, will tell you 00:12:45.865 --> 00:12:49.902 rent a car and we will reimburse you some amount for the rental car. 00:12:51.036 --> 00:12:54.573 But he had a hell of a time 00:12:54.573 --> 00:12:56.742 getting that reimbursement because the customer care 00:12:56.776 --> 00:13:00.646 agent that he was working with either was fired or quit 00:13:00.646 --> 00:13:03.883 or went on vacation, and it took like ten days 00:13:04.150 --> 00:13:06.819 for Hyundai’s systems to like - he kept calling 00:13:07.052 --> 00:13:09.522 and they were like, oh, we're waiting for your for your representative. 00:13:09.855 --> 00:13:12.191 It took like ten days for them to realize, 00:13:13.125 --> 00:13:14.727 oh, you've been waiting on this for ten days. 00:13:14.727 --> 00:13:16.729 We're going to send you to somebody else. 00:13:16.962 --> 00:13:18.030 It's so bad. 00:13:18.030 --> 00:13:22.735 He did get his rental fees reimbursed, but it's just like. 00:13:25.171 --> 00:13:27.339 Nobody seems to care that 00:13:27.540 --> 00:13:32.511 the car that you bought and you have warranted is now broken. 00:13:33.112 --> 00:13:36.382 And you should try to make the experience... 00:13:36.382 --> 00:13:39.285 In the hospitality industry, we call this service recovery. 00:13:40.219 --> 00:13:46.025 And when there is a failure, you need to execute service recovery. 00:13:46.025 --> 00:13:48.027 So that way you make it better. 00:13:48.027 --> 00:13:52.198 And well, Hyundai doesn't know how to do that 00:13:52.731 --> 00:13:54.733 and they need to get better at that. 00:13:55.201 --> 00:14:00.206 So that's basically what I wanted to make this video about. 00:14:00.472 --> 00:14:04.677 I don't know whether or not Hyundai 00:14:04.677 --> 00:14:08.280 and Kia are, you know, if they've gotten to the bottom of this problem 00:14:08.280 --> 00:14:10.816 yet, which is more of the annoying things, 00:14:11.450 --> 00:14:14.086 we don't really know what exactly the problem is. 00:14:14.086 --> 00:14:15.654 They're not really talking about it. 00:14:17.423 --> 00:14:19.291 There is a NHTSA 00:14:19.291 --> 00:14:22.094 complaint or, campaign or, you know, 00:14:22.361 --> 00:14:25.297 I don't remember the details, but like, it's been recalled several times 00:14:25.297 --> 00:14:29.101 because this disables the car and they've been trying to fix it, 00:14:29.101 --> 00:14:31.303 but the fix needs to be new parts, 00:14:31.303 --> 00:14:35.140 and they need to make new parts, which are hopefully fixed. 00:14:35.140 --> 00:14:38.143 Because the other thing is, a lot of people have had this 00:14:38.143 --> 00:14:40.145 failure happen multiple times. 00:14:41.447 --> 00:14:46.051 And so it's kind of like, well, Hyundai, 00:14:46.051 --> 00:14:49.788 until you give us some engineering explanation for what was happening 00:14:49.788 --> 00:14:52.758 and when you figured out how to fix this problem 00:14:52.758 --> 00:14:56.862 and what part like, you know, manufacture date is after that point, 00:14:58.397 --> 00:15:00.199 we're all just in the dark playing a fun 00:15:00.199 --> 00:15:02.201 little game of roulette with this part. 00:15:02.534 --> 00:15:05.504 So I heard rumors that, 00:15:05.504 --> 00:15:09.108 the version made after the last couple months, like, 00:15:09.341 --> 00:15:13.779 probably the one that I have in my car, is a revision, but I don't know. 00:15:14.346 --> 00:15:18.350 And, you know, I'm not about to tear out the back seat to actually look at the part. 00:15:18.651 --> 00:15:21.120 I mean, it might not be that difficult, but I don't care that much. 00:15:21.320 --> 00:15:23.289 It's not like I'm going to get them to replace it anyway. 00:15:24.223 --> 00:15:26.158 This is just all sorts of bad. 00:15:26.158 --> 00:15:28.761 And, Hyundai, you gotta... 00:15:29.161 --> 00:15:33.165 You got so much stuff you need to take ownership of and fix. 00:15:33.432 --> 00:15:38.370 Now, I'm giving Hyundai grace here because Hyundai and Kia 00:15:38.404 --> 00:15:41.573 were very brave to move to an 800 volt architecture 00:15:42.308 --> 00:15:46.045 and electronics, which can handle the 800V. 00:15:46.045 --> 00:15:48.280 It's it's more like 750, 00:15:48.280 --> 00:15:50.716 but there are voltage spikes from the motors and stuff. 00:15:50.983 --> 00:15:54.386 Electronics that can handle that voltage are kind of rare. 00:15:54.753 --> 00:15:58.123 And who knows what supplier they're using to get these parts. 00:15:58.624 --> 00:16:00.993 And there's probably just a quality control issue, 00:16:00.993 --> 00:16:03.062 but they're not being public about it because they don't. 00:16:03.062 --> 00:16:05.764 Of course, they want to be hush hush about there's this problem, 00:16:06.632 --> 00:16:10.869 but it's very annoying because it means everything is just speculation. 00:16:11.070 --> 00:16:13.372 So yeah, Hyundai and Kia. 00:16:13.372 --> 00:16:17.509 But I speak mainly of Hyundai because I have the Hyundai version. 00:16:18.844 --> 00:16:22.881 They're like 90% great, but the 10% that's left, 00:16:23.349 --> 00:16:27.786 they need to have some soul searching and just figure this out 00:16:28.153 --> 00:16:30.389 because man. 00:16:32.391 --> 00:16:34.560 The worst thing is just being in the dark about this 00:16:34.560 --> 00:16:37.563 and the fact that it really seems like they're just trying 00:16:37.563 --> 00:16:39.531 to push this under the rug 00:16:39.732 --> 00:16:43.869 and they shouldn't, because they've made an excellent car 00:16:43.902 --> 00:16:48.140 that has a known problem that nobody even knows 00:16:48.140 --> 00:16:50.776 if the if it has truly been fixed yet. 00:16:51.243 --> 00:16:53.479 We know the software updates don't seem to help 00:16:53.479 --> 00:16:57.049 because my car was up to date when this happened. 00:16:58.083 --> 00:17:02.254 So and it's just unfortunately, 00:17:02.855 --> 00:17:05.891 you know, it's kind of hard for me to recommend a used Hyundai 00:17:05.891 --> 00:17:09.962 Ioniq 5 or E-GMP car right now, just because who knows. 00:17:10.129 --> 00:17:14.166 With the old ICCUs when this is when this is going to fail. 00:17:14.466 --> 00:17:16.835 And also one thing that I don't know 00:17:16.835 --> 00:17:19.204 how many people know about Hyundai and Kia 00:17:20.205 --> 00:17:26.011 is that their really great warranty only applies to the first owner, so if you buy a used Hyundai, 00:17:26.011 --> 00:17:29.014 you don't get that ten year, 100,000 mile powertrain warranty. 00:17:29.014 --> 00:17:31.450 It's I think knocked down to five year 60. 00:17:31.784 --> 00:17:33.752 I'm going to fact check this before I post the video, 00:17:33.752 --> 00:17:35.754 but this was the case for a long time. 00:17:37.122 --> 00:17:40.059 So that's a point against buying a used one. 00:17:40.059 --> 00:17:42.961 But the bigger issue is until you know, 00:17:43.862 --> 00:17:45.064 until Hyundai 00:17:45.064 --> 00:17:48.834 explains, we know what this problem is, we know how to fix it. 00:17:49.001 --> 00:17:52.104 And also, hopefully they would extend 00:17:52.104 --> 00:17:55.474 warranty coverage on this part for longer than whatever 00:17:55.474 --> 00:17:57.443 the typical warranty is. 00:17:57.709 --> 00:18:01.680 It's hard for me to recommend getting a used Ioniq 5 right now. 00:18:02.548 --> 00:18:04.950 I think the new ones, from what it seems like, 00:18:04.950 --> 00:18:09.922 probably have a revised version of this part, but I have also - 00:18:10.255 --> 00:18:14.660 I believe there have been some 2025s that have had the ICCU fail. So 00:18:16.161 --> 00:18:17.563 [sigh] yeah. 00:18:17.563 --> 00:18:19.898 So that's all that I have for you today. 00:18:20.265 --> 00:18:22.768 I am pretty sure that that covers everything. 00:18:22.768 --> 00:18:24.970 And to be clear, part of why 00:18:24.970 --> 00:18:27.873 I didn't talk about this until I got my car back. 00:18:27.873 --> 00:18:30.843 I've had it back for 2 or 3 weeks now. 00:18:30.843 --> 00:18:32.845 I've just been busy catching up on stuff. 00:18:33.312 --> 00:18:36.448 I didn't want to try to pull my weight around and make a video about, 00:18:36.448 --> 00:18:39.985 oh my car is dead and try to get this sped up in any way. 00:18:39.985 --> 00:18:42.287 I wanted to know what the experience is actually 00:18:42.287 --> 00:18:45.023 like for most people that have this happen to them. 00:18:45.491 --> 00:18:48.227 And it's great to know that how quickly 00:18:48.227 --> 00:18:54.933 you're going to get a replacement depends on where you live and the customer care people just do not... “care” 00:18:54.933 --> 00:18:57.269 about when this happened to you. 00:18:57.269 --> 00:19:01.106 They don't seem to have any way to prioritize, to... to triage, 00:19:01.106 --> 00:19:03.976 to get parts where they should be. 00:19:04.343 --> 00:19:06.345 It's just, you know, what Hyundai? 00:19:06.478 --> 00:19:08.881 You need to fix this. And 00:19:10.115 --> 00:19:12.985 I it's kind of 00:19:12.985 --> 00:19:17.389 just it's difficult to recommend the cars right now until you figure this out 00:19:17.389 --> 00:19:20.058 and you’re public about what you figured out, 00:19:21.093 --> 00:19:24.196 because right now everybody's just in the dark 00:19:24.196 --> 00:19:29.101 and waiting for one day to hear that pop and the car to go nuts 00:19:29.401 --> 00:19:31.403 and for you to need a tow truck. 00:19:32.471 --> 00:19:34.273 So anyway, thanks for watching. 00:19:34.273 --> 00:19:38.177 I'm going to keep updating you on the car now that I've had it repaired. 00:19:38.243 --> 00:19:40.045 You know, it's back to normal. 00:19:40.045 --> 00:19:42.047 Nothing seems amiss. 00:19:42.214 --> 00:19:45.117 I tested the vehicle to load function just to make sure that that worked. 00:19:45.584 --> 00:19:48.520 I don't know why it wouldn't, but everything else seems to be working fine. 00:19:49.354 --> 00:19:51.356 And also, I should explain, 00:19:51.456 --> 00:19:54.626 I suspect, the reason the original 12 volt battery died 00:19:54.626 --> 00:19:58.897 so early is because for the first year, the, 00:19:58.931 --> 00:20:02.534 software that was on the ICCU would let the 12 volt 00:20:02.534 --> 00:20:05.537 battery get quite low before it woke up 00:20:05.537 --> 00:20:07.773 the high voltage system to recharge it. 00:20:08.540 --> 00:20:10.909 And after that update there, 00:20:11.610 --> 00:20:14.346 I can see when it's charging the 12 volt battery 00:20:14.346 --> 00:20:17.049 because the shutters, the active grille, shutters open up 00:20:17.049 --> 00:20:20.219 and there's an orange light on the dashboard, and it happens 00:20:20.419 --> 00:20:23.922 way more frequently than it did the first year that I bought the car. 00:20:23.922 --> 00:20:27.559 Like after year one, after this software update, it now 00:20:27.559 --> 00:20:31.697 tops up the 12 volt battery like twice within a workday. 00:20:31.697 --> 00:20:35.801 So I think they've probably largely fixed that. 00:20:36.134 --> 00:20:38.036 I don't know that for a fact, but, 00:20:39.037 --> 00:20:42.274 I suspect that's why the original battery only lasted three years. 00:20:42.708 --> 00:20:45.677 But it does seem like Hyundai and Kia 00:20:45.677 --> 00:20:48.413 have some 12 volt battery management problems, 00:20:48.947 --> 00:20:51.883 which is quite strange because my mom and dad’s Chevy Bolt, 00:20:52.317 --> 00:20:54.486 we only just I changed it for them. 00:20:54.486 --> 00:20:59.424 The original 12 volt battery was there until this spring, 00:20:59.658 --> 00:21:02.594 so it went eight years on its original 12 volt battery. 00:21:02.894 --> 00:21:05.931 It does have an AGM battery from the factory. 00:21:06.465 --> 00:21:10.669 Maybe that's the only difference, but I'm skeptical 00:21:10.669 --> 00:21:14.573 that AGM is really that critical for electric cars. 00:21:14.573 --> 00:21:20.078 A lot of people will say they all need to have an AGM battery (that's absorbed glass mat). 00:21:20.078 --> 00:21:23.482 From what I understand about lead acid battery chemistry and the fact that 00:21:24.783 --> 00:21:28.587 if you keep it topped up in charge, they don't really wear that much. 00:21:28.587 --> 00:21:31.123 I'm kind of skeptical about that, but whatever. 00:21:31.990 --> 00:21:35.093 It's just another point to say that Hyundai and Kia have. 00:21:35.360 --> 00:21:38.330 Something's weird about the way they do the 12 volt battery management, 00:21:38.330 --> 00:21:40.365 and that's been a known issue for a long time. 00:21:41.266 --> 00:21:43.268 I don't know whether or not they've got that fixed, but 00:21:43.368 --> 00:21:46.204 that is largely a software thing, I think, 00:21:46.204 --> 00:21:49.941 and it seems the way it's handling it now makes more sense. 00:21:49.941 --> 00:21:51.777 But, we'll see. 00:21:51.777 --> 00:21:54.846 I bought the cheapest Walmart battery 00:21:54.846 --> 00:21:58.350 knowing that who knows how long it's going to, it's going to last. 00:21:58.350 --> 00:22:00.352 And it's it's easy for me to replace it. 00:22:00.852 --> 00:22:04.089 But also because I had the ICCU failure happen, 00:22:05.023 --> 00:22:06.258 I don't know whether the dealer 00:22:06.258 --> 00:22:08.860 it was sitting at for a month waiting on this part 00:22:09.094 --> 00:22:11.630 bothered to disconnect the 12 volt battery. 00:22:12.164 --> 00:22:15.467 And they... I still have the original battery. 00:22:15.834 --> 00:22:17.836 Actually, that reminds me, 00:22:17.936 --> 00:22:20.472 when my brother got his car towed to the dealer, 00:22:20.939 --> 00:22:25.143 they refused to diagnose it until they replaced the 12 volt battery, 00:22:25.777 --> 00:22:27.979 which I have no idea why. Like, 00:22:29.481 --> 00:22:30.015 the dealer that 00:22:30.015 --> 00:22:33.051 my car went to was just like, yeah, your ICCU’s failed. 00:22:33.051 --> 00:22:34.786 I'm like, I could have told you that. 00:22:34.786 --> 00:22:36.488 But his dealer was like, no, 00:22:36.488 --> 00:22:38.957 we can't diagnose it until we get a new 12 volt battery. 00:22:38.957 --> 00:22:42.928 And they didn't have the exact part, so he didn't even get a diagnosis for 3 00:22:42.928 --> 00:22:45.964 or 4 days, yet still got his car fixed before mine. 00:22:45.964 --> 00:22:47.966 That felt great. 00:22:49.034 --> 00:22:52.204 Anyway, thanks for coming to this therapy session with me. 00:22:52.604 --> 00:22:56.208 I still really like the car and if Hyundai and Kia 00:22:56.708 --> 00:23:00.278 fix this problem and add manual battery preconditioning, 00:23:00.879 --> 00:23:03.281 I would wholeheartedly recommend it. 00:23:03.281 --> 00:23:05.283 But right now. 00:23:06.518 --> 00:23:08.420 It's a bit harder to recommend. 00:23:08.420 --> 00:23:09.287 I'll just put it that way. 00:23:09.287 --> 00:23:12.224 I wouldn't say you should not consider it. 00:23:12.657 --> 00:23:16.695 I have decent faith that eventually 00:23:16.695 --> 00:23:18.797 they're going to take care of this problem for real 00:23:18.797 --> 00:23:20.866 and explain to us what happened. 00:23:21.767 --> 00:23:25.103 But we've been in the dark about this for far too long, 00:23:25.103 --> 00:23:28.940 and their strategies for trying to fix it haven't worked. 00:23:29.341 --> 00:23:31.877 And the parts are still incredibly back ordered, 00:23:31.877 --> 00:23:33.879 despite the fact that they're building new cars 00:23:33.879 --> 00:23:36.047 so that just, you know, salt in the wound right there. 00:23:37.015 --> 00:23:39.151 If they could just slow down the factory by like, 00:23:39.184 --> 00:23:43.188 I don't know, 10% get get some more of those ICCUs out to dealers. 00:23:44.122 --> 00:23:47.459 That's how you earn goodwill, Hyundai. You need that. 00:23:48.059 --> 00:23:50.328 I don't know if you've heard about this other electric car 00:23:50.328 --> 00:23:54.900 manufacturing manufacturer and, what poor goodwill does to sales. 00:23:56.034 --> 00:23:57.302 Might want to keep that in mind. 00:23:57.302 --> 00:23:58.403 Anyway, bye.